Sr. Manager, Account Management
New
Flexible remote work arrangement within the continental United StatesFull-TimeManager
Salary130,000 - 180,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- LeadershipProject ManagementAnalytical SkillsMicrosoft OfficeAccount ManagementClient relationship managementBudgeting
Requirements
- Bachelor’s degree in Business Administration or related field, or equivalent combination of education and experience
- 8+ years of relevant professional experience
- At least 5 years in a leadership role
- 3+ years in the insurance industry
- Strong knowledge of insurance products, enrollment processes, account management practices, and service delivery operations
- Proven experience managing large accounts, retention strategies, and cross-functional stakeholder relationships
- Strong leadership, project management, problem-solving, and organizational skills
- Ability to manage competing priorities
- Excellent communication, presentation, and relationship-building skills
- Proficiency with computer systems and Microsoft Office tools
- Strong analytical and reporting capabilities
Responsibilities
- Lead and manage a team of national account managers and support staff, ensuring strong performance, clear objectives, and high-quality client service delivery across assigned accounts
- Oversee account retention strategies, escalation management, renewal planning, and issue resolution while maintaining strong client relationships and satisfaction
- Coordinate cross-functional collaboration to resolve operational challenges, improve service delivery, and ensure alignment across internal teams and business units
- Drive account performance analysis, root cause identification, and process improvement initiatives to enhance efficiency and service quality
- Manage budgeting, forecasting, and resource planning activities while supporting hiring, training strategies, and team development initiatives
- Lead strategic projects, reporting initiatives, and operational reviews to ensure successful execution of account goals and organizational priorities
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