- Translate customer business goals and eLearning objectives into long-term technical strategies.
- Take complete technical ownership of the Docebo-customer relationship.
- Create and deliver high-impact presentations regarding performance and contractual SLAs.
- Monitor and assess technical health including API usage, integrations, and session trends.
- Collaborate with internal Premium Advisors to analyze support case patterns.
- Support the preparation and execution of small proof-of-concept projects.
- Serve as the central technical liaison between customer executive stakeholders and internal teams.
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