Technical Account Manager, Public Sector
New
D
DoceboSaaS eLearning
Remote USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years of hands-on technical troubleshooting experience coupled with 2+ years managing enterprise or large accounts within a SaaS environment.
- Required Skills
- SQLHTMLCSSJavascriptRESTful APIsSaaS
Requirements
- 5+ years of hands-on technical troubleshooting experience.
- 2+ years managing enterprise or large accounts within a SaaS environment.
- Proven experience working within the United States public sector.
- Working knowledge of front-end web technologies (JavaScript, CSS, HTML, RESTful APIs).
- Experience with back-end development practices, OAuth 2.0, and SAML Single Sign-On.
- Proficiency in at least two technical domains: SQL, iPaaS (Workato, Zapier), or BI tools (Snowflake, Tableau, Looker, Power BI).
- Strong project management mindset.
- Ready and willing to travel internationally up to 25% of the time.
Responsibilities
- Translate customer business goals and eLearning objectives into long-term technical strategies.
- Take complete technical ownership of the Docebo-customer relationship.
- Create and deliver high-impact presentations regarding performance and contractual SLAs.
- Monitor and assess technical health including API usage, integrations, and session trends.
- Collaborate with internal Premium Advisors to analyze support case patterns.
- Support the preparation and execution of small proof-of-concept projects.
- Serve as the central technical liaison between customer executive stakeholders and internal teams.
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