- Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction.
- Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners.
- Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results.
- Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed.
- Develop and maintain technical documentation to support customer implementations and best practices.
- Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams.
Customer supportCustomer Success