Customer Success Manager
New
M
MatiaDataOps
Remote (USA)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-6 years
- Required Skills
- ETLCustomer Success
Requirements
- 3-6 years in B2B SaaS Customer Success with a track record of owning a book of business
- Early stage startup experience (Seed – Series A)
- Experience with Mid-Market and Enterprise customers
- Technically fluent and able to speak to technical personas
- Builder mindset, comfortable with ambiguity
- Clear, confident communicator
- Background at a DataOps, ETL, observability, or data platform company (Bonus)
Responsibilities
- Design and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days
- Own renewals across the full book, identify risk proactively before the customer tells you
- Track usage signals to spot expansion opportunities and work with sales to act on them
- Build process & Run QBRs and health check cadences that keep Matia tied to customer outcomes
- Translate customer feedback into specific, actionable product input
- Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff process
- Set up the tooling and document everything so this role can scale
- Elevate our best customers and pass off to marketing and sales to develop content and capture stories
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