Customer Success Manager
New
E
EveLegal Technology
Remote - USFull-TimeManager
Salary120,000 - 165,000 USD per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of Customer Success experience, ideally with mid-size and enterprise accounts.
- Understanding of legal tech or SaaS industry.
- Comprehensive knowledge of law firm operations, compliance, and legal trends.
- Ability to explain complex concepts to non-technical professionals.
- Strong analytical skills with expertise in legal-specific metrics.
- Excellent project coordination and communication skills.
- Ability to manage a large book of business in a fast-paced environment.
- Consultative approach to problem-solving.
- Willingness to travel for client visits and industry events.
Responsibilities
- Ensure high adoption, retention, and expansion among law firm clients.
- Achieve and maintain client satisfaction scores above 90%.
- Drive a 15% year-over-year increase in average contract value.
- Enable firm teams on Eve in 90 days or less.
- Achieve 90% case/matter utilization and increase user engagement by 90% within six months.
- Generate 5+ annual case studies showcasing ROI.
- Develop 3+ new product use cases yearly.
- Provide client feedback to inform product roadmap.
- Achieve 90%+ retention rate through proactive engagement.
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