Sr. Customer Success Manager - Enterprise
New
S
SmartsheetSaaS
Remote from the Western US territoryFull-TimeSenior
Salary112,500 - 142,500 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- 3+ years of Customer Success or Account Management experience (or equivalent)
- Ability to explain technical subjects to non-technical personnel in large enterprises
- Ability to build credibility and trust with customers and internal stakeholders
- Experience maintaining valuable and outcome-based relationships
- Passion for working with leading edge, web-based technologies
- Bachelor's degree in relevant field, or equivalent experience
- Willing to travel based on customer and business need
Responsibilities
- Perform initial onboarding of accounts with enterprise level customers
- Accomplish a comprehensive engagement and communications strategy
- Provide guidance to allow customers to create impact and increase collaboration
- Perform periodic customer success reviews and expand Smartsheet use
- Implement and share best practices to ensure value realization
- Use usage patterns to gain insights and increase adoption
- Manage and resolve critical situations
- Work with Sales, Training and Professional Services teams to identify expansion opportunities
- Provide expert customer insight to Product Management, Marketing and Sales
- Maintain high retention and growth rates
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