Senior Manager of Customer Success (Enterprise)
New
O
Owner.comSMB software
Open to candidates anywhere in the United StatesFull-TimeManager
Salary160,000 - 175,000 USD per year
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Job Details
- Experience
- 7+ years of experience in customer success, account management, or customer retention; 3+ years of experience managing Customer Success Managers or Account Managers
- Required Skills
- Data AnalysisAccount ManagementTeam managementStakeholder managementCustomer SuccessSaaS
Requirements
- 7+ years of experience in customer success, account management, or customer retention.
- 3+ years of experience managing Customer Success Managers or Account Managers.
- Experience managing high-ARR customers with multi-location operations.
- Commitment to delivering exceptional customer outcomes.
- Strong analytical skills with ability to interpret customer metrics.
- Excellent verbal and written communication skills.
- Proven ability to navigate complex situations and resolve challenges.
- High adaptability in a fast-paced environment.
- Technical aptitude with AI, SaaS platforms, or POS solutions.
Responsibilities
- Lead a team that partners with multi-location restaurant brands and franchise groups.
- Ensure proactive account management and stakeholder relationships.
- Develop retention and growth strategies for high-value customers.
- Drive expansion across locations, brands, and services.
- Establish best practices and playbooks for managing complex multi-location accounts.
- Define how the company supports high-ARR customers as the business grows.
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