- Own a portfolio of ~15–20 Enterprise accounts (> $50K ARR).
- Maintain documented success plans and lead QBR/EBR sessions.
- Drive product adoption and expansion through strategic consulting.
- Consult on GTM architecture, AI-assisted workflows, and CLI-automated pipelines.
- Advise on technical integrations with CRM, CDP, and data warehouses.
- Identify renewal risks and drive mitigation plans.
- Collaborate with Account Managers to identify upsell/cross-sell opportunities.
- Represent the voice of the customer to internal cross-functional teams.
SalesforceCustomer SuccessSaaS