Implementation Strategist
New
D
DutchieCannabis Technology
Ability to travel within the USFull-TimeMiddle
Salary55,000 - 75,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementSalesforceFirebaseAccount Management
Requirements
- 2+ years in a customer-facing technical role — SaaS implementation, POS, account management, or solutions engineering
- Strong communicator: clear, empathetic, and polished across phone, email, and video
- Organized and adaptable — comfortable juggling multiple projects at different stages
- Technically comfortable in developer portals (App Store Connect, Google Play Console, Firebase) without needing to write code
- Quick learner who picks up new platforms and industries fast
- Team-oriented but fully capable of owning work independently
- AI Mindset: You aren't just using AI for emails. You’re automating complex workflows and experimenting with agentic methodologies
- Salesforce familiarity a plus
- Cannabis industry or METRC/BioTrack experience a bonus
- Ability to travel within the US
Responsibilities
- Own the onboarding and training of new dispensary customers launching on Dutchie
- Guide clients through configuration, best practices, and product fundamentals across all core products
- Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console, including handling rejections and suspensions
- Translate complex technical concepts into clear, actionable steps for non-technical operators
- Manage project timelines and customer records in Salesforce
- Collaborate cross-functionally with Sales, Support, and CSM to get ahead of issues before they escalate
- Surface client feedback and trends to inform product development
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