Customer Service Representative
New
V
Virtual AssistCustomer Service
Philippines, PST (Pacific Standard Time) overlap requiredFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 2 years
- Required Skills
- Customer serviceMicrosoft Office SuiteData entryCRMGoogle Workspace
Requirements
- At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support
- Excellent verbal and written English communication skills
- Neutral or minimal accent
- Experience using CRM platforms, preferably JobNimbus
- Ability to follow SOPs and structured workflows with high accuracy
- Strong organizational and multitasking skills
- Proficient in Google Workspace or Microsoft Office Suite
- Ability to work independently with minimal supervision
- Strong attention to detail and problem-solving skills
- Stable internet connection and quiet work environment
- Access to a static IP address through a reliable VPN
Responsibilities
- Handle inbound and outbound customer communication via phone, email, SMS, or chat
- Provide professional and timely customer support
- Update and manage customer information accurately in JobNimbus CRM
- Follow company SOPs, scripts, and workflows
- Schedule appointments and coordinate follow-ups
- Monitor customer inquiries and resolve tickets
- Document customer interactions and notes
- Assist with lead management and pipeline tracking
- Perform data entry and maintain digital records
- Coordinate with sales and operations teams
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