Senior Client Success Manager
New
U
UnmindMental Health Technology
UK Based, Remote-first (with monthly travel to London)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementRisk ManagementStakeholder management
Requirements
- 5+ years experience in Client Success, Account Management, or a related customer-facing role.
- Demonstrated ability to operate as a trusted advisor with senior stakeholders.
- Strong strategic thinking skills with the ability to turn data into insights and action.
- Proven track record of improving portfolio health, retaining revenue, and identifying growth opportunities.
- Excellent written communication skills, including concise executive briefs.
- High standards for operational rigour, planning, and stakeholder management.
- Strong judgement and adaptability.
- Comfortable working cross-functionally and influencing without direct authority.
Responsibilities
- Manage a curated portfolio of mid-market accounts, including account plans, success roadmaps, and renewal readiness.
- Turn usage and client context into clear insights, ROI narratives, and recommendations.
- Capture and act on signals that drive retention and expansion.
- Lead executive-level meetings with clear, structured communication.
- Identify risk early and drive mitigation ahead of renewals and delivery milestones.
- Run a regular portfolio risk review cadence with clear action plans.
- Partner with AMs, Sales, Implementation, and Product to align strategy and delivery.
- Create reusable assets like playbooks and templates to raise consistency.
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