Order Management & Shipping Experience Senior Manager
New
Australia, Canada, France, Germany, India, Ireland, Netherlands, United Kingdom, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English: Intermediate to Advanced (written and spoken)
- Experience
- 7+ years in Operations, Logistics, Fulfillment, or Supply Chain; 3+ years leading teams
- Required Skills
- Data AnalysisShopifyOperations ManagementMicrosoft ExcelGoogle SheetsNetSuite
Requirements
- 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain within eCommerce, DTC, or high-volume environments.
- 3+ years leading teams in complex, multi-market operations with full ownership of results.
- Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar).
- Proven track record of improving operational KPIs such as On-time delivery, Backorders & partial orders, Shipping costs & efficiency, and Customer experience metrics (NPS).
- Advanced skills in data analysis and process optimization using Excel / Google Sheets.
- Ability to turn data into decisions and scalable processes.
- Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams.
- Strong understanding of last-mile delivery, carrier management, and international shipping operations.
- Experience leading or collaborating on systems improvements, automations, or ERP implementations.
- English: Intermediate to Advanced (written and spoken).
Responsibilities
- Own the entire post-purchase experience from order execution to delivery, shipping experience, and unboxing.
- Eliminate operational friction at scale including backlog, errors, backorders, and partial shipments.
- Drive delivery performance globally by optimizing speed, cost, and customer satisfaction.
- Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase.
- Lead ERP evolution and automation (NetSuite, Shopify) to build scalable, efficient systems.
- Design packaging & subscription experiences that elevate brand perception and retention.
- Build and lead a high-performance team with full ownership of results.
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