Senior Manager, Chapter Wish Relations
New
M
Make-A-Wish AmericaNonprofit
Remote positions are open to applicants based anywhere in the continental U.S.Full-TimeManager
Salary86,196 - 100,000 USD per year
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Job Details
- Experience
- 5+ years of program management or shared services experience; 2+ years in people management or leadership position
- Required Skills
- Project ManagementSalesforceMicrosoft ExcelChange ManagementBudget management
Requirements
- Bachelor’s degree in nonprofit management, business, or equivalent experience.
- 5+ years of program management or shared services experience.
- 2+ years in people management or leadership position.
- Deep expertise in wish-granting operations and child/family-centered practices.
- Experience in a federated non-profit organization preferred.
- Proficiency in Salesforce and WVC.
- Expertise in Microsoft Office, including Word and Excel.
- Strong project management and time management skills.
- Proven consultative and advisory capabilities.
- Ability to travel for internal and external meetings.
Responsibilities
- Deploy into chapters as an interim resource to manage day-to-day wish-granting functions.
- Manage qualification, onboarding, discovery, design, family/volunteer/vendor engagement, budget, and compliance.
- Assess chapter workflows, caseloads, and risks to prioritize and stabilize wish pipelines.
- Perform operational assessments of chapter wish programs to identify improvement and scalability opportunities.
- Support enterprise wish enablement and cross-chapter coordination of wish fulfillment.
- Provide stabilization support during chapter leadership or staffing transitions.
- Serve as a trusted operational advisor to chapter CEOs and mission leaders.
- Collaborate with national leadership to align chapter execution with organizational standards.
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