Customer Success Manager
New
O
OrgvueSoftware
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCustomer Success
Requirements
- Bachelors Degree
- Previous Customer Success, Account Management, HR Business or Consulting experience
- Knowledge of organisation design, transformation, workforce analytics, and workforce planning (preferred)
- Data driven and very strong analytical skills
- Excellent written and verbal communication
- Stakeholder management
- Customer focussed
- Time management and task prioritization
Responsibilities
- Manage accounts to ensure customers meet business objectives and obtain ongoing value from Orgvue.
- Collaborate with cross-functional teams to create and maintain success plans.
- Build relationships with account management, advisory, technical, and product teams.
- Lead regular customer check-ins to support user outcomes and objectives.
- Provide coaching and support to customer super users.
- Identify additional use-cases and support upsell/cross-sell opportunities.
- Ensure customer feedback is communicated to product management.
- Manage customer issues and risks effectively.
- Dedicate approximately 20% of time to internal projects such as process documentation and content creation.
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