Strategic Customer Success Manager
New
C
ClariumHealthcare Technology
Remote/USFull-TimeManager
Salary120,000 - 150,000 USD per year
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Job Details
- Experience
- 5–8 years
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or equivalent experience.
- 5–8 years of experience in customer success, account management, or a SaaS client-facing role.
- Experience managing relationships with executive-level stakeholders.
- Experience supporting healthcare, supply chain, or ERP workflows.
- Experience managing commercial relationships and outcomes.
- Excellent communication, relationship-building, and organizational skills.
- Strong problem-solving ability and comfort working cross-functionally.
- Track record of operating effectively in a fast-paced healthcare technology startup.
- Proactive with a strong sense of ownership and accountability.
Responsibilities
- Drive net revenue retention across a portfolio of 5–7 enterprise accounts totaling $2-6M in contract value.
- Serve as the primary strategic point of contact for assigned healthcare accounts.
- Build relationships across operational, managerial, and executive stakeholders.
- Lead monthly executive engagement and quarterly business reviews (QBRs).
- Monitor usage data, performance metrics, and health scores to provide insights.
- Collaborate with Implementation, Support, Product, and Engineering teams to improve adoption and resolve issues.
- Translate customer feedback into structured product insights for roadmap prioritization.
- Identify and align adoption, expansion, and upsell opportunities with Sales.
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