Customer Success Manager
New
P
PushpaySaaS pastoral platform
The following CST states are approved as remote work locations for this position: AR, FL, IL, IN, IA, MI, MN, MO, OK, TN, TX, CSTFull-TimeMiddle
Salary67,500 - 76,000 USD per year
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Job Details
- Required Skills
- SalesforceRelationship managementCustomer SuccessSaaS
Requirements
- Meaningful church or ministry experience (staff or deep involvement).
- Experience in a customer-facing role at a SaaS or technology company.
- Strong written and verbal communication skills.
- Demonstrated ability to manage multiple work-streams independently.
- Ability to prioritize work without hand-holding.
- Willingness to travel for customer trainings and team gatherings.
- Technical aptitude to discuss CHMS integrations (e.g., Salesforce, Planning Center, Pushpay CCB, Rock).
Responsibilities
- Lead day-to-day onboarding execution, including technical setup and template building.
- Partner with the Head of Customer Experience on sales calls, strategy sessions, and training.
- Independently manage customer-facing meetings and ongoing relationships for an assigned book of churches.
- Translate customer needs for the development team and track project progress.
- Document onboarding playbooks, support workflows, and training best practices.
- Identify opportunities for automation and build the team's operational backbone.
- Travel periodically for in-person training and customer engagements.
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