Customer Success Manager (RN)
New
United StatesFull-TimeMiddle
Salary140,000 - 160,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSaaS
Requirements
- Registered Nurse (RN) with 5+ years of clinical experience (primary care or geriatric care strongly preferred)
- Valid RN license (multi-state or compact license preferred).
- Strong clinical judgment and understanding of primary care workflows and patient management.
- Interest in transitioning into a non-bedside, technology-enabled role focused on improving provider performance and patient outcomes.
- Excellent analytical and organizational skills—comfortable interpreting metrics and identifying trends to inform decision-making.
- Strong communication and leadership skills, with the ability to collaborate effectively across multidisciplinary teams.
- A proactive, results-oriented mindset with high self-accountability and initiative.
- Enthusiasm for innovation, growth, and long-term impact.
- Experience with SaaS or tech-enabled healthcare platforms is preferred but not required.
Responsibilities
- Manage a portfolio of provider groups and independent practices, ensuring alignment with Florence’s value-based care objectives.
- Collaborate closely with providers to review clinical performance metrics, identify opportunities for improvement, and support proactive care strategies.
- Use your nursing expertise to evaluate patient care processes, identify gaps, and recommend actionable interventions.
- Partner with Florence’s analytics, operations, and product teams to align performance strategies with data insights and platform capabilities.
- Implement and drive adoption of the Nightingale platform, ensuring providers can efficiently manage risk and population health.
- Develop strong relationships with clinical teams—supporting them as a trusted resource for clinical insight, performance improvement, and patient outcome optimization.
- Prepare and present reports and recommendations that track key outcomes across cost, quality, and patient satisfaction.
- Identify root causes of operational and clinical challenges and collaborate cross-functionally to design scalable, sustainable solutions.
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