Case Manager I
New
X
Xometry EuropeManufacturing Supply Chain
Location: KazakhstanFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English: C1
- Experience
- Minimum of 3 years of relevant experience
- Required Skills
- Project ManagementCustomer service
Requirements
- Prior project management, supply chain, and customer service experience.
- Minimum of 3 years of relevant experience, preferably in manufacturing or operations.
- Ability to perform root cause analysis and identify solutions to complex problems.
- Bachelor of Science degree in Supply Chain, Engineering, or a related technical field preferred.
- Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods.
- Self-starter capable of working independently and driving actions to completion.
- Strong organizational skills and adaptability in a dynamic environment.
- Ability to multitask, meet deadlines, and support all supplier quality field activities.
- Excellent communication skills (oral and written), capable of managing up and laterally.
Responsibilities
- Take actions to improve on-time delivery, quality, and customer satisfaction.
- Track and monitor the progress of multiple customer orders and partner jobs.
- Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates.
- Apply technical knowledge on manufacturing design and production to ensure timely job delivery.
- Understand supplier capabilities and execute supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective actions.
- Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues.
- Manage customer complaints resulting in product replacements.
- Report status, risks, and recovery efforts for troubled orders and jobs.
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