Client Success Manager
New
USAFull-TimeMiddle
Salary65,000 - 80,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementSalesforceTechnical supportCRMCustomer Success
Requirements
- 2+ years of experience in customer success or service within B2B SaaS
- Bachelor’s degree required
- Tech-savvy and quick to master new platforms
- Clear communication skills
- Problem-solving capability
- Professional, empathetic, and detail-oriented approach
- Project management skills
- CRM experience
Responsibilities
- Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy
- Bridge implementation to launch by configuring platforms and training users
- Lead regular client meetings and health reviews
- Respond to client inquiries with enthusiasm and precision, exceeding SLAs
- Capture insights and feedback to support product enhancements
- Represent our brand at conferences, campus visits, and webinars
- Maintain meticulous records in Salesforce and Vitally
- Proactively identify churn risk, and produce and execute success plans
- Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption
View Full Description & ApplyYou'll be redirected to the employer's site
