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Protera

👥 101-250💰 Private about 4 years agoOutsourcingInformation TechnologySoftware💼 Private Company
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Protera Technologies is an SAP Certified Global IT Services Provider, specializing in SAP-centric organizations. Founded in 1998 and based in Chicago, IL, Protera pioneered SAP-on-the-cloud and currently operates thousands of SAP instances on Microsoft Azure and Amazon Web Services.

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Jobs at this company:

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🔥 SAP GRC & Security Lead
Posted 14 days ago

📍 United States

  • Minimum of 5-7 years of experience in SAP GRC and security management.
  • Proven track record in implementing and managing SAP security solutions, particularly with SAP Fiori and SAP Access Control.
  • 3-5 years of experience in SAP Security or Basis administration, with hands-on experience in system configuration, user access management, and role-based security.
  • Strong understanding of SAP security frameworks, including user authentication, authorization concepts, and compliance policies.
  • Familiarity with risk management frameworks and relevant compliance standards (e.g., SOX, GDPR).
  • Hands-on experience with ServiceNow ticketing system, SAP GRC, and Fiori.
  • Ability to work with clients on custom fields, workflows, and role updates.
  • Oversee the implementation and management of SAP GRC solutions to ensure compliance with internal policies and external regulations.
  • Use the SAP GRC tool to conduct Segregation of Duties (SoD) checks prior to creating or modifying roles.
  • Develop, build, and modify roles across multiple SAP landscapes, including Fiori applications.
  • Work closely with the team to add apps to catalogs/groups and troubleshoot Fiori app issues in collaboration with the Client and Protera Basis teams.
  • Administer SAP user provisioning with correct roles and ensure user terminations are performed in a timely manner.
  • Assist with Firefighter access and administration, as well as resolve audit requests and provide necessary documentation for annual audits.
  • Support database refreshes, client copies, and SAP upgrades, ensuring pre/post-security tasks are conducted appropriately.
  • Provide root cause and impact analysis for issues within various SAP modules and implement corrective measures.
  • Track all work assigned to Protera in the ServiceNow ticketing system.
  • Ensure that audit reports are completed and submitted for annual audits, and implement Roles and Authorizations Quality Checks for various modules.
  • Troubleshoot access issues and authority issues related to user roles.
  • Maintain up-to-date records in the ticketing tool and ensure tasks are completed within 2 business days or another mutually agreed-upon timeframe.
  • Perform minor enhancement requests, including adding custom fields, workflows, multiple data sources/domains, and security for new custom applications, catalogs, groups, and spaces.
  • Attend daily Security standup meetings and weekly CAB (Change Advisory Board) meetings to review security-related tasks, issues, and solutions.
  • Collaborate with cross-functional teams, including Client SAP teams and internal Protera teams, to ensure timely resolution of issues and continuous improvement of security processes.
  • Provide guidance on best practices for ongoing testing and validation of SAP controls. Work on enhancements to improve the overall security and efficiency of SAP systems.
  • Lead and manage a team of offshore SAP security analysts, ensuring effective collaboration and consistent delivery of tasks.
  • Provide mentorship, training, and guidance to offshore team members, ensuring they adhere to internal processes, compliance requirements, and best practices.
  • Regularly monitor and review the performance of the offshore team, conducting performance evaluations and identifying opportunities for skill development.
Posted 14 days ago
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🔥 Senior SAP Technology Specialist - L3
Posted 21 days ago

📍 India

🧭 Full-Time

🔍 Software Development

  • 8 to 15 years in SAP System Admin/NW/Basis Administration/Technical delivery.
  • Experience with support and operations of SAP systems, SAP-specific infrastructure sizing, compute, storage, backup and recovery, networking, and security design.
  • Experience in customer-facing positions in support, service delivery management.
  • Experience on L3/L4 support for steady state customers. Must have experience on working with large customers (US base). Good experience on handling P1/P2 incidents.
  • Strong experience on SAP administration and database specially in HANA, Sybase ASE, Oracle.
  • Strong conceptual knowledge and hands-on experience on HA, DR setup, test drills and troubleshooting.
  • Strong conceptual knowledge and hands-on experience on backup and recovery scenarios of SAP supported databases.
  • Good knowledge on running SAP on AWS, Azure or GCP.
  • Hands on experience in SAP system and database upgrades (end to end: planning to cutover planning and execution), handling performance issues, HyperCare support, SAP change management, performance optimization.
  • BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support.
  • All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations, and support – Must have at least 2 non-HANA DB exposure
  • SAP Security (Basic knowledge and understanding)
  • Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc.
  • SAP and cloud certifications.
  • Conduct customer meetings for technical delivery.
  • Provide L3/L4 support for steady state customers.
  • Plan and execute L3/L4 activities like: SAP SPS and release upgrades, DB upgrades, System copies/refreshes, system installations, performance issues, HyperCare support, SAP change management and performance optimizations.
  • Handle P1/P2 incidents, RCA preparation and presentation to stakeholders.
  • Handle system performance issues for SAP and databases.
  • Plan and execute database related maintenance tasks for HANA, Sybase ASE, Oracle, MaxDB and DB2.
  • Support test drills for high availability, disaster recovery and DB restore/recovery.
  • BOBJ BI Platform/Data Services administration, upgrades, and support.
  • Mentor and support junior colleagues.
  • Prepare and manage customer specific technical procedures.
  • Organize and drive ad-hoc customer meetings for managed services delivery.
  • Provide on-call support.

AWSGCPOracleSAPAzure

Posted 21 days ago
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🔥 Technical Account Manager
Posted 3 months ago

📍 India

🧭 Full-Time

🔍 IT Outsourcing Services for SAP

  • 8 to 15 years in SAP System Admin/NW/Basis Administration
  • Experience with L3/L4 support for steady state customers
  • Strong knowledge of SAP administration and databases
  • Hands-on experience on running SAP on AWS, Azure, or GCP
  • Familiarity with SAP Cloud Platform tools
  • Conduct customer meetings for technical delivery
  • Plan and execute L3/L4 activities
  • Handle system performance issues for SAP and databases
  • Support test drills for high availability and disaster recovery
  • Organize and drive ad-hoc customer meetings for managed services delivery

AWSGCPOracleSAPAzure

Posted 3 months ago
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