Protera

Certified SAP and enterprise cloud service provider

101-250 employees

Founded 1998

Outsourcing

Private Company

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Outsourcing Information Technology Software

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions9

United StatesFull-TimeIT ServicesPosted

Client Success Manager

Manage and oversee the client journey from initial engagement to onboarding, launch and operations.
Serve as the main point of contact and build strong relationships with clients.
Work cross-functionally with Sales, Product Management and Technology teams.
Act as a trusted advisor and subject matter expert to clients.
Champion world-class client service and deliver high-quality client experience.
Generate documentation to ensure the delivery of successful solutions.
Understand contracts and contract management to position as a value exchange.
Exercise oversight of billing processes and client invoicing.
Proactively monitor key analytics and KPIs to identify client churn risks.
Identify and implement best engagement practices to surpass growth goals.

Project ManagementAccount ManagementStakeholder management+1 more

Showing 1 of 9 positions

About Protera

Protera is a global IT services provider that pioneers SAP-centric cloud solutions. Since 1998, they've been at the forefront of migrating and managing SAP applications in public cloud environments like Microsoft Azure and Amazon Web Services. They offer comprehensive end-to-end IT outsourcing services, helping organizations streamline operations and drive growth. Protera manages thousands of SAP and related IT workloads, using their proprietary FlexBridge® platform to automate cloud solutions.

How We Work

Protera fosters a people-first culture with a global mindset. They embrace flexible work arrangements, including 100% remote and hybrid roles, empowering you to work where you're most productive. Their diverse team, spread across offices in Chicago, Athens, and Mumbai, values collaboration, performance, and innovation. They emphasize authentic connections and celebrate both big wins and small achievements. You'll find a supportive environment where continuous learning and growth are encouraged.

Engineering at Protera

Protera tackles complex engineering challenges daily, continuously improving existing solutions and solving new problems. They utilize a diverse tech stack that includes AWS, Azure, Google Cloud, Kubernetes, Docker, and Elasticsearch. Their approach involves designing, building, and maintaining highly available and secure cloud infrastructures. They implement Infrastructure-as-Code (IaC) for consistent deployments and focus on automation for operational efficiency. Protera's proprietary Watchdog Platform proactively monitors SAP systems, using experience-driven thresholds to mitigate risks before they impact clients. This ensures world-class support and continuous optimization of client environments.

Why Join Us

Work with global enterprise clients, making a tangible impact on their cloud transformation journeys.
Accelerate your learning through mentorship, certifications, and clear career growth paths.
Contribute your ideas in a company that values curiosity and continuous improvement.
Enjoy a flexible work setup with remote and hybrid options, promoting work-life balance.

Benefits & Perks

Work from Home set-up
Comprehensive medical benefits
Gratuity, PF, EPS and Bonus, NPS
Shift Allowances
On-call Allowance
Health and wellness Allowances
Learning and Development Allowances
No-question-asked certification policy
Certification Bounty Bonus

Tech Stack

frameworkmxweb_server

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