Technical Account Manager

Posted 2024-11-13

💎 Seniority level: Senior, 8 to 15 years

📍 Location: India, IST, NOT STATED

🔍 Industry: IT Outsourcing Services for SAP-centric organizations

🏢 Company: Protera

🗣️ Languages: English

⏳ Experience: 8 to 15 years

🪄 Skills: AWSGCPOracleSAPAzure

8 to 15 years in SAP System Admin/NW/Basis Administration/Technical delivery.
Current role with 70+ hands-on delivery and experience with support and operations of SAP systems.
Experience in customer-facing positions related to support and service delivery management.
Strong experience in SAP administration and databases such as HANA, Sybase ASE, and Oracle.
Knowledge of running SAP on cloud platforms like AWS, Azure, or GCP.
Familiarity with SAP security and basic knowledge of SAP Cloud Platform tools.
SAP and cloud certifications are preferred.

Individual contributor role with 80% hands-on delivery for US-based customers.
Conduct customer meetings for technical delivery and provide L3/L4 support.
Plan and execute various activities including SAP upgrades, system installations, incident handling, and performance optimizations.
Support high availability and disaster recovery drills and provide on-call support.
Mentor junior colleagues and prepare customer-specific technical procedures.

Posted 2024-09-21

📍 Canada, US, FR, UK, IN, MX, IE

🧭 Full-Time

🔍 Cloud services, Software development

🏢 Company: LocalStack

Bachelor's degree in a relevant technical field or equivalent work experience.
Proven experience in a Technical Account Manager or similar customer-facing role within the cloud services or software industry.
Strong technical background with a solid understanding of cloud computing concepts and technologies, with strong AWS skills preferred.
Exceptional communication and interpersonal skills, capable of conveying complex technical information to varied audiences.
Problem-solving mindset with a proactive and customer-centric approach.
Hands-on experience with IaC or application development frameworks like Terraform, CDK, Pulumi, or Serverless.com is a plus.

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships.
Collaborate with Customer Success, Engineering, and Technical Support teams to understand customer requirements and develop tailored solutions.
Provide technical guidance and expertise to clients, assisting them in maximizing the value of LocalStack services.
Conduct regular check-ins with customers to assess satisfaction, address concerns, and identify upselling opportunities.
Troubleshoot and resolve technical issues, working closely with the engineering and support teams.
Act as a customer advocate within the organization, representing their interests and providing feedback for product improvement.

AWSPythonSoftware DevelopmentCloud ComputingServerlessCollaborationProblem Solving

Posted 2024-09-21

🔧 Requirements