Client Success Manager
New
P
ProteraIT Services
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementAccount ManagementStakeholder managementCustomer Success
Requirements
- Experience in a client-facing role in Sales, Service or Consultancy in a large scale IT services environment.
- Aptitude for technical products.
- Experience with Public Cloud, M365, VMWare and other MSP offerings.
- Strong verbal and written communication skills.
- Experience working with customers, users and project leads in analyzing, designing, implementing/migrating business applications and systems.
- Experience in creating, applying, and maintaining tools to track project tasks.
- Certification and working knowledge of ITIL practices.
- Effective at communicating with both business and technical stakeholders.
- Ability to develop and maintain solid stakeholder relationships up to C-suite level.
- Ability to learn a technical product quickly and track client health metrics.
Responsibilities
- Manage and oversee the client journey from initial engagement to onboarding, launch and operations.
- Serve as the main point of contact and build strong relationships with clients.
- Work cross-functionally with Sales, Product Management and Technology teams.
- Act as a trusted advisor and subject matter expert to clients.
- Champion world-class client service and deliver high-quality client experience.
- Generate documentation to ensure the delivery of successful solutions.
- Understand contracts and contract management to position as a value exchange.
- Exercise oversight of billing processes and client invoicing.
- Proactively monitor key analytics and KPIs to identify client churn risks.
- Identify and implement best engagement practices to surpass growth goals.
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