Sr. Solution Engineer, Professional Services
New
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NylasSaaS API
Remote - Toronto, Ontario; Secondary Locations: Remote - Vancouver, British ColumbiaFull-TimeSenior
Salary100,000 - 145,000 CAD per year OTE
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Job Details
- Experience
- 3–7 years
- Required Skills
- Project ManagementOAuthRESTful APIsSaaS
Requirements
- 3–7 years of experience in Solution Engineering, Sales Engineering, Technical Consulting, Professional Services, or Solution Architecture.
- Strong customer-facing communication and presentation skills.
- Experience with APIs, OAuth, webhooks, cloud/SaaS integrations, and developer tooling.
- Experience with implementation methodologies and customer onboarding.
- Ability to troubleshoot technical issues across multiple systems.
- Experience managing multiple customer engagements simultaneously.
- Strong organizational and project management skills.
- Ability to operate independently in fast-moving environments.
- Bachelor’s degree, MBA, or technical degree preferred.
Responsibilities
- Lead technical discovery sessions to understand business goals and integration requirements.
- Translate customer requirements into best practice solution designs and implementation plans.
- Review customer solution architectures and provide implementation recommendations.
- Support customers through configuration, testing, and validation of Nylas products.
- Identify technical risks, dependencies, and blockers to drive resolution.
- Collaborate with Engineering and Product teams on customer requirements and product gaps.
- Contribute to Statement of Work (SOW) scoping, effort estimation, and delivery planning.
- Improve delivery processes by creating templates, playbooks, and reusable assets.
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