Senior Account Manager, Priority Payables
New
United StatesFull-TimeSenior
Salary115,000 - 145,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- SalesforceAccount ManagementRelationship managementCRMCustomer Success
Requirements
- 10+ years of experience in Customer Success, Relationship Management, Operations, Consulting, or similar roles with mid-market and enterprise clients.
- Strong understanding of treasury operations, payments, or financial services environments.
- Proven ability to manage complex client relationships and drive long-term account growth.
- Strong business acumen with the ability to translate client needs into strategic solutions.
- Excellent communication, presentation, and executive presence skills.
- Experience working in fast-paced, dynamic environments with a results-oriented mindset.
- Proficiency with Salesforce or similar CRM platforms.
- Strong collaboration skills with experience working across technical and commercial teams.
- Ability to proactively solve complex problems and influence senior stakeholders.
- Willingness and ability to travel as required.
- Experience in fintech, payments, or working capital solutions is highly preferred.
- Undergraduate degree preferred.
Responsibilities
- Serve as a strategic advisor managing a portfolio of mid-market and enterprise clients, ensuring successful onboarding, adoption, and long-term growth.
- Build deep relationships with client stakeholders, aligning their business priorities with platform capabilities and value opportunities.
- Identify and develop expansion opportunities within existing accounts to drive revenue growth and increased product utilization.
- Lead regular business reviews with clients and internal stakeholders to track performance, outcomes, and strategic alignment.
- Collaborate cross-functionally with Sales, Product, Engineering, Compliance, and Marketing to ensure successful deployments and ongoing customer success.
- Analyze account performance metrics and provide actionable insights to improve customer outcomes and platform usage.
- Capture and communicate customer feedback to internal teams to influence product development and roadmap priorities.
- Maintain accurate and timely documentation of all customer interactions in Salesforce and other CRM systems.
- Represent the organization at industry events and contribute to thought leadership initiatives.
- Support process improvements that enhance customer experience and internal operational efficiency.
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