Technical Analyst, Pharmacy Support
New
USFull-TimeMiddle
Salary24 - 27 USD per hour
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Job Details
- Experience
- 3+ years
- Required Skills
- SQLNetworking
Requirements
- 3+ years of experience in IT support, technical help desk, or systems troubleshooting roles.
- Strong knowledge of Windows operating systems, networking fundamentals, and hardware/peripheral troubleshooting.
- Experience supporting enterprise software applications and working in SLA-driven environments.
- Familiarity with remote support tools such as Bomgar, SecureLink, PCAnywhere, or Windows Remote Desktop.
- Basic to intermediate knowledge of SQL databases and query troubleshooting.
- Experience using ticketing or CRM systems such as Oracle, Siebel, or similar platforms.
- Strong communication skills with the ability to explain technical issues clearly to non-technical users.
- Excellent multitasking, prioritization, and problem-solving abilities in a fast-paced environment.
- Strong customer service mindset with reliability, attention to detail, and a proactive attitude.
Responsibilities
- Provide technical support to pharmacy customers by troubleshooting and resolving issues related to software, hardware, POS systems, and Windows-based environments.
- Analyze system performance, identify root causes of technical issues, and ensure timely resolution within SLA requirements.
- Support and maintain proprietary pharmacy applications, third-party integrations, and database-related functionality including SQL queries and reporting tools.
- Manage incoming support requests through ticketing systems, chat, and phone while prioritizing issues based on urgency and business impact.
- Use remote support tools to diagnose and resolve issues, including connectivity, application errors, and system configuration problems.
- Document troubleshooting steps, resolutions, and communications clearly and accurately in service management systems.
- Collaborate with internal teams and field technicians to coordinate escalations, parts shipment, and onsite support when required.
- Recommend pharmacy workflow improvements and best practices based on system usage and customer needs.
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