Client Support Analyst
New
D
DailyPayFintech / Worktech
US-RemoteFull-TimeMiddle
Salary56,000 - 73,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years of experience
- Required Skills
- Data AnalysisJiraTechnical supportCustomer supportZendesk
Requirements
- Bachelor's Degree or equivalent experience
- 1+ years of experience in client service, client experience, or operations
- Technical acumen
- Excellent written and verbal communication skills
- Ability to build strong relationships
- Intuitive problem-solving skills
- Ability to work well under pressure
- Quick learner
Responsibilities
- Provide excellent customer support to HR and Payroll admins
- Become a subject matter expert on product offerings and functionality
- Acquire technical expertise in backend systems to investigate client concerns
- Liaise with clients on operational topics including payroll and data exchange
- Work cross-functionally with Success and Technical teams
- Adhere to quality standards for client satisfaction
- Support on-call rotation for weekends and holidays
- Capture client insights for the product team
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