Customer Account Executive
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5+ years
- Required Skills
- SalesforceNegotiationAccount ManagementCRM
Requirements
- 3–5+ years of quota-carrying SaaS sales experience, with a focus on account management or expansion sales.
- Experience in ITSM, ESM, PPM, iPaaS, or related workflow technology solutions.
- Proven track record of growing revenue within existing enterprise accounts, ideally including public sector organizations.
- Strong ability to manage complex sales cycles, including stakeholder mapping and objection handling.
- Experience using Salesforce or similar CRM tools for pipeline management and forecasting.
- Strong communication, negotiation, and consultative selling skills.
- Highly organized with excellent time management.
- Collaborative team player.
- Strong critical thinking, active listening, and problem-solving abilities.
- Willingness and ability to travel occasionally as required.
- Competitive, results-driven mindset.
Responsibilities
- Manage and grow a portfolio of existing customer accounts with a strong focus on expansion and long-term revenue growth.
- Identify, qualify, and develop new opportunities within assigned accounts through proactive outreach and strategic engagement.
- Build and execute win-win negotiation strategies that maximize commercial outcomes while strengthening customer relationships.
- Map key stakeholders, decision-makers, budgets, and buying criteria within customer organizations.
- Collaborate with Solutions Engineers and cross-functional teams to lead discovery sessions, product positioning, and solution demonstrations.
- Develop deep knowledge of product offerings, licensing models, and services.
- Maintain accurate pipeline forecasting, CRM hygiene, and disciplined account planning.
- Identify opportunities for consulting, implementation, and professional services.
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