Director of Enrollment and Engagement
P
Protera HealthHealth-tech
Fully Remote (United States)Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceOperations ManagementCustomer Success
Requirements
- 5+ years of experience in operations, enrollment, engagement, call center leadership, customer success, or related fields
- Experience managing operational or patient/customer-facing teams
- Experience with Salesforce or similar CRM/workflow platforms
- Strong operational, organizational, and problem-solving skills
- Excellent communication and leadership abilities
- Data-driven mindset with experience managing KPIs and operational metrics
- Healthcare or digital health experience preferred
- Startup experience or builder mentality strongly preferred
Responsibilities
- Own patient enrollment and engagement KPIs
- Optimize conversion across outreach, onboarding, orientation, and enrollment workflows
- Lead and develop patient engagement team members
- Improve communication quality, responsiveness, and patient experience
- Partner with systems/product teams to improve workflows, automation, reporting, and operational efficiency
- Utilize Salesforce and operational data to identify trends and improvement opportunities
- Monitor operational metrics and pipeline performance
- Conduct patient experience and drop-off analysis
- Help develop retention, re-engagement, and surveillance workflows
- Build scalable operational processes to support company growth
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