- Connect with eligible patients through inbound calls, outbound outreach, and AI-assisted outreach tools.
- Build trust by listening to patients’ goals, concerns, and circumstances.
- Screen patients for program fit, explain program benefits, address questions, and guide patients through signup.
- Troubleshoot enrollment barriers, including eligibility questions and technology hurdles.
- Serve as the primary point of contact from the first call through program completion.
- Coordinate with physicians, physical therapists, and health coaches, tracking next steps and following through.
- Help patients schedule and keep appointments, resolve barriers, and stay engaged in care.
- Use motivational interviewing to support patient goals and connect patients with additional resources when needed.
- Recognize concerns requiring clinical input and escalate them to the appropriate care team member.
- Maintain accurate patient documentation and work toward outreach, enrollment, engagement, and service-quality goals.
CRMEHR