Lead, Clinical Account Management

New

SmithRxHealth-Tech

RemoteFull-TimeLead

Salary not disclosed

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Job Details

Experience: 5+ years of experience working as a licensed pharmacist; 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance; 3+ years of experience working in a client-facing role
Required Skills: Project ManagementAccount Management

Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D
Current and unrestricted Pharmacist license (any state)
5+ years of experience working as a licensed pharmacist
5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance
3+ years of experience working in a client-facing role with external clients
1-2 years of people management experience or evidence of informal leadership
Executive-level communication and interpersonal skills
Ability to travel to support client meetings (10-15%)

Enable customer success outcomes including reduced customer churn, identifying expansion opportunity and product adoption, as well as overall customer health scores
Support the team in managing clinical inquiries, client escalations and service recovery
Manage the achievement of performance metrics for the team
Perform regular team member coaching and identify the team’s training opportunities
Build trusting relationships with external customers and internal stakeholders
Maintain a comprehensive understanding of business challenges faced by customers with a focus on clinical trends, programs, and clinical operations
Assist leadership with cross-functional project management to drive resolution for escalated client issues
Identify product and process gaps by conducting business impact assessments
Assist in the ongoing candidate review and hiring process
Monitor and assist with the management of team member capacity and bandwidth

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