Patient Access Manager
New
E
ExpressableHealthcare
Remote in the United States, ESTFull-TimeManager
Salary75,000 - 95,000 USD per year
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Job Details
- Experience
- More than 5 years of experience in patient access, healthcare operations, revenue cycle, or related healthcare administrative functions; More than 3 years of people management experience
- Required Skills
- People ManagementCRMEHRHIPAA
Requirements
- Bachelor’s degree in healthcare administration, business, or a related field or equivalent experience.
- 5+ years of experience in patient access, healthcare operations, or revenue cycle.
- 3+ years of people management experience, including direct supervision of frontline staff.
- Success managing teams in high-volume, metrics-driven healthcare call center environments.
- Experience with workforce planning, quality monitoring, and escalation management.
- Experience overseeing insurance verification, prior authorization, and front-end revenue workflows.
- Strong proficiency with EHR/CRM systems, payer portals, and workflow management tools.
- Working knowledge of insurance concepts, billing workflows, and payer rules.
Responsibilities
- Lead and manage the day-to-day operations of the Patient Access team/call center.
- Monitor team performance against SLAs, quality standards, and productivity targets.
- Develop, analyze, and communicate daily, weekly, and monthly performance reports.
- Serve as an escalation point for complex patient access issues.
- Ensure consistent application of standardized workflows, documentation practices, and compliance requirements.
- Partner cross-functionally to resolve access-related barriers.
- Identify recurring issues or inefficiencies and recommend practical improvements.
- Provide structured onboarding, daily operational guidance, and ongoing skill development.
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