Associate Contract Manager
New
H
HubSpotSaaS CRM
Remote - ColombiaFull-TimeMiddle
Salary96,800,000 - 145,200,000 COP per year
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Job Details
- Languages
- Spanish, English
- Experience
- 1–3 years
- Required Skills
- Data AnalysisNegotiationAccount ManagementCRMCustomer SuccessSaaS
Requirements
- 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
- Comfort leading customer conversations involving renewals, negotiation, or complex topics
- Ability to diagnose customer goals and challenges and provide clear, structured recommendations
- Strong written and verbal communication skills, especially in renewal and contract-related discussions
- Ability to manage multiple customer engagements in a high-volume, fast-paced environment
- Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
- Ability to learn software quickly and coach customers toward effective product adoption
Responsibilities
- Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
- Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
- Lead renewal and commercial conversations, including negotiation and documentation of outcomes
- Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
- Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
- Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
- Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions
- Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
- Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems
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