Customer Implementation Specialist
New
K
KnowBe4IT Security
Remote positions open to the US only.Full-TimeMiddle
Salary60,000 - 65,000 USD per year
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Job Details
- Required Skills
- SalesforceMicrosoft ExcelCustomer serviceTechnical supportCRMCustomer Success
Requirements
- Associate’s Degree or equivalent work experience and education
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience with Microsoft Excel and Word
- Experience with Gmail and Google Docs
- Experience with web Browsers
- Prior experience as a Customer Success Manager
- Strong verbal and written communications
- Excellent time management and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Basic technical understanding of the KnowBe4 platform
- Ability to work with minimal supervision
- Ability to build rapport with customers via phone, email and video conferencing
Responsibilities
- Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
- Collaborate with CSMs and Sales to understand customer goals and design implementation plans tailored to their needs.
- Provide hands-on support during platform setup, configuration, and initial training.
- Act as the primary point of contact for customers during implementation, addressing inquiries and resolving issues promptly.
- Ensure a smooth handoff from Sales to Customer Success post-sale.
- Conduct regular check-ins with customers to monitor progress, identify potential roadblocks, and ensure alignment with success milestones.
- Document implementation steps, create knowledge base articles, and contribute to improving internal processes.
- Coordinate with technical support for technically complex questions that may arise as part of the onboarding process.
- Proactively identify opportunities to improve the customer onboarding experience.
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