Senior Customer Success Specialist (Motorsport)
New
USFull-TimeSenior
Salary79,195 - 158,390 USD per year OTE
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Job Details
- Experience
- 5+ years of experience in a technical customer-facing role
- Required Skills
- JiraNetworkingTechnical supportCustomer Success
Requirements
- 5+ years of experience in a technical customer-facing role, ideally in customer success, technical support, or solutions engineering.
- Strong understanding of networking fundamentals (LAN/WAN), client-server systems, and video capture technologies (IP, digital, or analog).
- Experience troubleshooting PC and/or Mac-based systems in complex technical environments.
- Ability to analyze logs, system behavior, and technical data to diagnose and resolve issues effectively.
- Strong interpersonal and communication skills, with the ability to engage both technical and non-technical stakeholders.
- Proven ability to manage multiple priorities in fast-paced, event-driven environments.
- Experience with support tools such as JIRA or similar ticketing systems is preferred.
- Familiarity with motorsport operations, racing environments, or performance technology is a strong advantage.
Responsibilities
- Manage and grow relationships with a portfolio of motorsport customers, ensuring strong engagement, retention, and long-term satisfaction.
- Deliver proactive customer success activities including check-ins, on-site visits, event follow-ups, and performance reviews.
- Provide advanced technical support across software, networking, and video capture systems in both remote and live event environments.
- Assist with installation, configuration, and troubleshooting of client systems while ensuring timely resolution or escalation of complex issues.
- Deliver product training, onboarding, and technical education sessions for customers and internal teams.
- Collaborate with engineering and product teams by documenting issues, creating reproducible cases, and supporting bug resolution processes.
- Support product launches and feature validation while helping customers adopt new capabilities effectively.
- Contribute customer insights and feedback to drive product improvements and innovation.
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