Customer Service Specialist
New
B
Blueprint Test PrepEdTech SaaS
US - RemoteFull-TimeMiddle
Salary22 - 25 USD per hour
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Job Details
- Experience
- 1–2 years
- Required Skills
- SalesforceCustomer serviceAccount ManagementTechnical supportCRMCustomer SuccessSaaS
Requirements
- Bachelor’s degree preferred
- 1–2 years of experience in customer service, customer success, or support
- Experience in a SaaS or edtech environment is a plus
- Strong communication skills
- Highly organized with the ability to manage multiple tasks
- Strong sense of urgency and follow-up
- Familiar with Salesforce or other CRM systems
- Interest or experience in medical, nursing, or higher education programs
Responsibilities
- Partner with the Director of Customer Success and Account Managers to assist in the setup, onboarding, and ongoing support of institutional and group accounts
- Set up and manage student purchase links for group programs
- Serve as the first point of contact for faculty, administrators, and students
- Work with internal cross-functional teams, including Engineering and Technology, to identify and resolve customer issues
- Deliver a smooth onboarding experience by guiding faculty and administrators
- Maintain accurate records in Salesforce and other internal systems
- Gather, organize, and share customer feedback with internal stakeholders
- Create and maintain support materials, including written guides, videos, and FAQs
- Provide monthly reporting on group link usage and protected group sales data
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