Customer Service Specialist
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- SalesforceProblem SolvingCustomer serviceMicrosoft OfficeData entryTechnical supportGoogle Workspace
Requirements
- High School Diploma or GED.
- Solid computer and keyboarding skills.
- Proficiency with Google Suite or Microsoft Office.
- Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
- Professional, private, and quiet workspace free from distractions.
- Access to a reliable, high-speed internet connection.
- Positive, professional attitude and excellent phone etiquette.
- Ability to learn and master new, complex systems quickly.
- Strong verbal and written communication skills.
Responsibilities
- Answer inbound calls and respond to emails with a professional attitude.
- Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
- Troubleshoot and guide customers through WEX online platforms and mobile applications.
- Effectively multi-task by utilizing multiple different systems simultaneously.
- Maintain strict adherence to corporate security measures and HIPAA guidelines.
- Maintain accurate, detailed records of all interactions within the CRM (Salesforce).
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