Customer Service Agent
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceNegotiationMicrosoft Office SuiteData entryTechnical support
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type 20+ words a minute
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with ability to maintain regular attendance
- Ability to evaluate, troubleshoot, and follow-up on customer issues
- Aptitude for conflict resolution, problem solving and negotiation
- Customer service oriented
- Ability to multi-task, stay focused and self-manage
- Strong team orientation
- Thrive in a fast-paced environment
- Excellent interpersonal skills
Responsibilities
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunity and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problems solving and effective call handling
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