Senior Customer Delivery Specialist
New
Candidates must currently reside on the West Coast of The United States.Full-TimeSenior
Salary115,000 - 165,000 USD per year
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Job Details
- Experience
- 3-6 years
- Required Skills
- PythonElasticSearchKibanaGoTechnical supportCustomer Success
Requirements
- 3-6 years of experience in a customer-facing role (technical support, onboarding, training, or customer success).
- B.S. Computer Science or equivalent field.
- Familiarity with Elasticsearch and Kibana.
- Basic technical troubleshooting skills and willingness to learn complex software products.
- Strong written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Collaborative mindset and eagerness to learn.
- Ability to prioritize and manage multiple customer engagements simultaneously.
- Passion for technology and helping customers succeed.
Responsibilities
- Serve as an escalation point for Technical Delivery Specialists and Engineers.
- Identify and communicate product bugs and features as discovered by the customer.
- Lead complex, high-impact onboarding engagements for strategic accounts.
- Serve as a trusted technical advisor for complex workflows and use cases.
- Diagnose and resolve complex technical issues and coordinate with Engineering as needed.
- Design and develop tools for customer consumption as needed.
- Serve as a trusted partner between Product and Engineering to advocate for customer needs and product improvements.
- Mentor Technical Delivery Specialists and Engineers.
- Provide enhanced technical support for customer inquiries via ticket and phone calls.
- Deliver introductory training sessions and walkthroughs for new customers.
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