Senior Training and Communications Specialist
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4–7 years
- Required Skills
- Project ManagementData AnalysisSalesforceMicrosoft ExcelMicrosoft Office Suite
Requirements
- Bachelor’s degree required.
- 4–7 years of experience in administration, training coordination, operations, or client services roles.
- Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills, including proofreading and proposal writing abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with strong presentation design skills.
- Experience or familiarity with Salesforce and virtual training platforms (Adobe Connect, Zoom, Webex, Teams).
- Strong attention to detail and ability to ensure accuracy in documentation, scheduling, and data management.
- Ability to work independently while contributing effectively in a collaborative team environment.
- Strong problem-solving mindset with the ability to improve processes and implement efficiencies.
- Flexibility to work overtime or adjusted hours when required.
Responsibilities
- Manage end-to-end logistics for training programs, ensuring smooth execution of virtual and in-person sessions and proactively resolving operational issues.
- Coordinate with trainers, producers, and external vendors to prepare training materials, delivery requirements, and client-specific documentation.
- Oversee customization, design coordination, and production of training materials, including workbooks, presentations, role-play tools, and event assets.
- Maintain and update CRM systems (Salesforce), ensuring accurate billing data, contracts, and client records.
- Manage scheduling, onboarding, and performance tracking of external event producers and training support teams.
- Support eLearning platforms and virtual training tools (Adobe Connect, Zoom, Webex, Teams), including updates and vendor coordination.
- Ensure accurate document management, version control, and storage of training materials, evaluations, and post-event data.
- Contribute to business development efforts by preparing proposals, presentations, and customized client training communications.
- Analyze training and operational data using Excel to generate reports and performance insights.
- Support marketing and internal initiatives, including webinars, websites, and training-related communications.
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