Retail Support Training Specialist
New
D
DSI SystemsTelecommunications
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5 years of presentation and training curriculum development
- Required Skills
- Microsoft Office SuitePowerPoint
Requirements
- Experience in wireless, satellite/cable, internet, or consumer electronics sales
- 5 years of presentation and training curriculum development experience
- Proficiency in Microsoft PowerPoint, Excel, Word, and Outlook
- Experience with web conferencing tools like Zoom, GoToMeeting, or Skype
- A/V setup and troubleshooting skills
- Strong verbal communication and public speaking skills
- Dependable vehicle with valid insurance
- Valid driver's license with a good driving record
- Ability to travel up to 65% of the time
- Willingness to work weekends and holidays as required
Responsibilities
- Conduct live virtual instructor-led classroom sessions for new hires
- Provide continuing education via virtual calls and on-demand sessions
- Create, develop, and manage training content
- Manage customer-facing relationships
- Deliver support role-related content tailored to company requirements
- Train large audiences and update content quickly to ensure alignment
- Monitor virtual audiences and provide feedback to leadership and HR
- Deliver AT&T product and service training to in-person and web-based audiences
- Design and update training programs, job aids, and reference materials
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