Partner Success Manager

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The Check team is distributed across the US! While we welcome remote workFull-TimeManager

Salary143,000 - 185,350 USD per year

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Job Details

Bachelor’s degree or equivalent in a related field
5+ years of relevant work experience
Experience in the SaaS space
Strategic growth or consulting experience
Post-sales partner/account management or existing account growth experience
Demonstrated success owning a portfolio of customer or partner relationships with complex technical/product needs
Familiarity with AI tools
Ability to navigate the political landscape of enterprise partner organizations
Excellent written and verbal communication skills
Fluency or familiarity with Check’s primary software applications (e.g., Zendesk, Google Workspace, Notion)
Strong documentation muscle (CRM usage)

Earn the trust of our Partners and build in-depth relationships by maintaining a complete understanding of their business goals and objectives across various stakeholders
Consult on our Partners’ payroll business by investigating the root cause of blockers, outlining and selling Partners on the appropriate strategies to unblock inefficiencies and revenue
Create strategic execution plans while acting as a trusted advisor
Execute all phases of the post-sales Partner lifecycle, including launch, milestone setting and renewal negotiations
Outline mutual success metrics/KPIs with our Partners that align their and Check’s revenue/growth goals
Develop, execute, and maintain a communication cadence with your portfolio of Partners
Inform cross-functional counterparts on focus areas relative to Partner needs and pain points
Partner with cross-functional teams to build appropriate communication plans
Introduce and implement new products and features to your Partners, evaluate their success, and navigate feedback channels

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