Senior Implementation Manager
New
United StatesFull-TimeSenior
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 6–8+ years
- Required Skills
- Project ManagementAgileJiraStakeholder managementSaaSAsana
Requirements
- 6–8+ years of experience in implementation, onboarding, project management, or customer delivery roles
- Proven track record of managing complex, high-value enterprise implementations with multiple stakeholders
- Strong project management skills with the ability to manage competing priorities and tight timelines
- Excellent communication and stakeholder management skills, including executive-level interaction experience
- Ability to thrive in fast-paced, evolving environments with a strong sense of ownership and accountability
- Experience collaborating cross-functionally and influencing without direct authority
- Familiarity with project management tools and methodologies such as Asana, Jira, Smartsheet, or Agile/Waterfall approaches
Responsibilities
- Lead end-to-end implementation for a portfolio of 5–7 enterprise and strategic customers, from planning through deployment and handoff
- Serve as the primary point of contact for customer stakeholders, including executive-level partners
- Develop, manage, and execute detailed project plans, timelines, and milestones across multiple workstreams
- Coordinate cross-functional teams across product, engineering, customer success, and operations to ensure successful delivery
- Proactively identify risks, manage escalations, and ensure timely resolution of implementation challenges
- Maintain clear, structured communication through regular status updates and executive-level reporting
- Continuously evaluate and improve implementation processes to enhance scalability and efficiency
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