Partnerships Account Manager
New
Remote in Latin America / Remote in Argentina / Remote in Chile / Remote in Colombia / Remote in Estonia / Remote in Paraguay / Remote in Uruguay / New York, New YorkFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3 to 6+ years
- Required Skills
- Account ManagementCRMCustomer SuccessHubSpot
Requirements
- 3 to 6+ years in B2B SaaS account management, customer success, or partnerships
- Managed a book of 20+ B2B partners or accounts simultaneously
- Owned or contributed to a partner onboarding playbook
- Worked cross-functionally with product and engineering on API or integration requests
- Comfortable reading API docs, understanding webhook flows, and communicating integration requirements
- Negotiated contract renewals or term adjustments with B2B partners
- Demonstrated HubSpot CRM rigor
- Bachelor's degree or equivalent experience
Responsibilities
- Drive partners from contract signature to first live formation within 14 to 30 days
- Maintain a documented health score for every active partner
- Run structured quarterly business reviews (QBRs) and proactive touchpoints
- Manage the at-risk designation process and own escalation paths
- Surface API expansion opportunities for additional services
- Track partner-sourced downstream revenue
- Serve as the voice-of-partner into product, operations, and sales
- Log all custom partner requests with repeatability assessment and revenue potential
- Ensure no partner churns without a documented save attempt
- Enforce annual contracts and own the renewal cycle
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