- Lead, coach, and develop two Retail Operations Managers; set expectations, review accounts, establish team standards, and hire as the team grows.
- Own the retail operations strategy and 12–24 month roadmap for retailers, channels, international expansion, systems, 3PL capacity, and headcount.
- Act as the escalation point for retailer operations and vendor-compliance leaders, and run quarterly reviews with major accounts alongside Sales.
- Own the cross-account scorecard for OTIF, fill rate, lead time, chargebacks, freight cost, and dispute win rate; report results and actions to leadership monthly.
- Lead chargeback and deduction prevention by identifying recurring causes, addressing them with 3PLs and carriers, and quantifying savings.
- Own the retail order-to-cash process with Sales, Accounting, and Planning, including EDI, NetSuite, retailer portals, and automation opportunities.
- Coordinate forecast-to-ship planning with Sales, Planning, and Purchasing, including container loads, allocation rules, and inventory commitments.
- Work with the 3PL Manager on network design, site capacity, and retailer requirements at each warehouse.
- Evaluate build-versus-buy and direct-versus-distributor decisions, develop business cases, and present recommendations to executives.
- Lead new retailer onboarding and major product launches; own retail freight strategy, including broker and carrier mix, rates, and service.
People ManagementNetSuite