Senior Technical Product Manager
New
C
ConvosoContact Center Software
Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.Full-TimeSenior
Salary155,000 - 180,000 USD per year
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Job Details
- Experience
- 5-10 years of product management experience; 5+ years of telecommunications industry experience
- Required Skills
- Product Management
Requirements
- 5-10 years of product management experience
- 5+ years of telecommunications industry experience, preferably in CCaaS platforms
- Advanced knowledge of telecommunications infrastructure, DID management, and Carrier Operations
- Expertise in VoIP protocols (SIP, RTP, QoS, encryption) and outbound call routing
- Understanding of telecommunications regulations and compliance
- Proven experience in driving product strategy in fast-paced environments
- Strong analytical, problem-solving, and communication skills
- Bachelor's degree in a relevant field; technical degree preferred
Responsibilities
- Develop and execute the strategic vision for our telecommunications product suite
- Lead the evolution of our voice services platform, including capacity planning, coverage expansion, and competitive rate optimization
- Drive innovation in Client numbering management solutions
- Spearhead the development and implementation of our Caller ID reputation management system
- Partner with engineering, sales, marketing, and operations teams to deliver robust telecommunications solutions
- Monitor and adapt to regulatory changes in the telecommunications landscape
- Establish disciples to monitor call flow and call quality metrics
- Define and track key performance indicators (KPIs) to measure product success
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