Senior Technical Product Manager
New
Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.Full-TimeSenior
Salary155,000 - 180,000 USD per year
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Job Details
- Experience
- 5-10 years of product management experience; 5+ years of telecommunications industry experience
- Required Skills
- Product ManagementCompliance
Requirements
- 5-10 years of product management experience, with substantial focus on telecommunications products.
- 5+ years of telecommunications industry experience, preferably in Contact Center as a Service (CCaaS) platforms.
- Advanced or expert knowledge of telecommunications infrastructure (DID management, Carrier Operations).
- Expertise in VoIP protocols and technologies (SIP, RTP, QoS, encryption).
- Experience with outbound call routing, SIP trunking, call flow design, and auto-attendant.
- Knowledge of security measures for VoIP systems (encryption, authentication, access control).
- Understanding of number porting, provisioning, and Caller ID reputation management.
- Comprehensive understanding of telecommunications regulations and compliance requirements.
- Exceptional analytical, problem-solving, and communication skills.
- Bachelor's degree in relevant field (technical degree preferred, MBA is a plus).
Responsibilities
- Develop and execute the strategic vision for our telecommunications product suite.
- Lead the evolution of our voice services platform, including capacity planning, coverage expansion, and competitive rate optimization.
- Drive innovation in Client numbering management solutions.
- Spearhead the development and implementation of our Caller ID reputation management system.
- Partner with engineering, sales, marketing, and operations teams to deliver robust telecommunications solutions.
- Monitor and adapt to regulatory changes in the telecommunications landscape.
- Establish disciples to monitor call flow and call quality metrics.
- Define and track key performance indicators (KPIs) to measure product success.
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