Manager, Partnership Success- Health Plan
New
T
TranscarentHealth Care
US - RemoteFull-TimeManager
Salary100,000 - 125,000 USD per year
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Job Details
- Experience
- 5-7 years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementProcess improvementCustomer SuccessZendesk
Requirements
- Bachelor’s degree.
- 5-7 years of relevant professional experience in account management, customer success, or similar external client-facing role.
- Experience in healthcare, health plan, or health advocacy industries preferred.
- Demonstrated expertise driving relationships and executing process improvement.
- Ability to work effectively in a highly matrixed environment.
- Strong interpersonal and emotional intelligence skills.
- Ability to influence senior management and internal teams.
- Ability to operate with autonomy, ambiguity, and accountability.
- Travel required (less than 25%).
Responsibilities
- Build and own day-to-day health plan relationships to proactively manage product delivery and service expectations.
- Represent the voice of the Health Plan internally to ensure strategic partnership requirements are met.
- Drive partnership and group retention.
- Support the development and execution of Annual Strategic Account Plans.
- Identify and drive internal cross-functional initiatives for service and partnership outcomes.
- Manage and deliver health plan performance reporting with actionable insights.
- Partner with activation and implementation teams on new partnership onboarding and training.
- Facilitate external status meetings, including agenda development and action item tracking.
- Collaborate with Customer Support to address escalated issues and trends.
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