Fraud Risk Management and Operations Manager
New
P
Pathward, N.A. Financial Services
RemoteFull-TimeManager
Salary72,000 - 120,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Operations ManagementCompliance
Requirements
- Bachelor's degree or equivalent education and work experience.
- 5+ years of relevant experience.
- Experience in fraud operations, including alert review, case investigation, and fraud typology analysis.
- Strong understanding of performance metrics in fraud operations.
- Ability to operate within established guidelines and manage non-standard fraud scenarios.
- Experience directing the daily work of individual contributors.
- Strong stakeholder management skills (Risk, Compliance, Product).
- CAMS, CFE, or other relevant financial crimes certification preferred.
Responsibilities
- Support the development, implementation, and maintenance of fraud detection, alert management, and investigation procedures.
- Manage and oversee Level 1 (alert review, triage) and Level 2 (case investigation, resolution) fraud teams.
- Establish and monitor quality standards, productivity expectations, and SLAs.
- Oversee components of the BSA/AML program, including suspicious activity identification and SAR escalation.
- Partner with Risk, Compliance, and Product teams to enhance fraud detection strategies and controls.
- Participate in fraud risk assessments across products and customer segments.
- Collaborate with leadership to execute strategic initiatives.
- Drive continuous improvement in workflows, automation, and documentation.
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