Demand Writer Support Specialist

New

HireHawkLegal Services

Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. Managua, Managua, Nicaragua. Mexico City, Mexico City, Mexico. Santiago, Santiago Metropolitan Region, Chile. Lima, Callao Region, PeruFull-TimeMiddle

Salary1,200 - 1,500 USD per month

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Job Details

Languages: English
Required Skills: Documentation

Requirements

Plaintiff personal injury experience (hands-on, not academic)
Direct experience drafting PI demand letters/packages (not only assisting an attorney)
Strong independent medical record and bill review skills
Experience preparing demand packages from record intake through final assembly
Experience working in a case management system (Filevine strongly preferred)
Comfort operating in a high-volume environment with large backlogs and shifting priorities
Strong written English skills for attorney-facing work

Responsibilities

Independently review medical records, bills, and supporting documentation to ensure demand-ready accuracy
Verify billing and treatment timelines (dates, providers, gaps) and flag documentation issues before package assembly
Build and organize complete demand packages with properly labeled supporting exhibits
Identify missing records, bills, liens, or key documents and clearly communicate what’s needed to close the file
Navigate disorganized or incomplete case files to locate relevant documents quickly and confidently
Maintain consistent exhibit preparation and documentation standards suitable for attorney review
Support demand submission workflows using demand preparation software (EvenUp or similar)
Manage multiple active demands at once while meeting volume and deadline expectations
Track and update demand tasks and statuses inside the case management system to keep workflows moving
Contribute to process improvements that reduce rework and increase quality at scale

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